Free shipping and returns on all orders Thank you for shopping with us! Please review our shipping policy below.
Order Processing Time
All electric bike orders are processed within 2-4 business days (excluding weekends and holidays). Once your order is processed, we’ll send you a confirmation email with tracking details when your bike ships.
Shipping Time & Delivery Estimates
Electric bikes are shipped via trusted freight carriers due to their size and weight.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Freight | 2–3 weeks (business days) | Free (included with purchase) |
Note: Delivery times are estimates and may vary slightly based on your location, carrier availability, and other factors (e.g. weather, high-demand seasons).
Shipping Area
We currently ship within [Your Country or Region]. Unfortunately, we cannot deliver to P.O. Boxes or APO/FPO addresses due to the size and weight of the product.
Shipment Confirmation & Tracking
Once your electric bike ships, you’ll receive an email with your tracking number and a link to track your delivery. Tracking information typically updates within 24–48 hours.
Freight Delivery Info
Because electric bikes are shipped via freight:
- Curbside delivery is standard (bike will be delivered to your curb or driveway).
- Signature may be required upon delivery.
- Please inspect the package for damage before accepting.
Delays or Delivery Issues
We are not responsible for delivery delays caused by the carrier, weather conditions, or supply chain disruptions. However, if your order is significantly delayed or if you have not received your tracking information within 10 days of purchase, please contact us at CONTACT@NEOPEDAL.COM